Refunds

Refund policy

The refund policy explains how completed orders, disputes, and access state are handled while an operational review is in progress.

1. Manual review

Refund requests are reviewed manually against the purchased offer, access status, and actual course or cohort usage.

When a refund or dispute opens, entitlements are not silently deleted. Payment state and access state remain separate until the review is resolved.

If a refund is approved, order state, payment state, and entitlement state may be updated according to the final administrative decision.